1. Can I connect a non-business / non-creator account using InsightIQ?
As of now, InsightIQ does not support non-creator accounts for Instagram. This is due to the limitations on the APIs that we employ to get account data. However, it's quite easy to convert your account to a "creator" account. Follow the steps on our help guide here: https://help.insightiq.ai/change-type-of-instagram-account.
2. What if I don't have a Facebook account or a linked business page?
You can easily create or connect to an existing Facebook page by following the steps here: https://help.insightiq.ai/link-instagram-account-to-facebook-page.
3. My audience are not creators, I just want to get their profile information. Is it possible to do so?
We are exploring such options that may work for non-creator accounts and give only a basic set of data without the need of a creator account. We will update once this feature is live.
4. Why am I not getting impressions and reach for Instagram content after I connect my account?
If you have just converted your Instagram account to a creator or business account, then the posts prior to conversion will not contain these metrics. These metrics will be populated only for posts created after account conversion.
5. What data points do I get for different types of content on Instagram (Reels, Posts, Stories, etc.)?
You can refer to this mapping on Airtable for detailed info about this.
6. Why does InsightIQ's demographics API response for Instagram have "male", "female" and "others" as opposed to just "male" and "female" in the Instagram UI?
InsightIQ's audience demographics API response for Instagram includes "male", "female", and "others" to be more inclusive of non-binary gender identities. The Instagram UI may only display "male" and "female" options to simplify the user experience. This acknowledges the complexity of gender identity and respects the diversity of Instagram's users.